Riffle Cafe

Opinions

• Josie L

  Oct, 09 2018
  ★ ☆ ☆ ☆ ☆
  Food was average, however, the service was exceptionally HORRIBLE. It wasn’t busy but the waitress seemed to be in quite a hurry and acted like waiting on us was a giant inconvenience. While trying to place our food order, she cut us off and asked what we wanted to drink. We tried again to let her know how we wanted our eggs and bacon prepared and she rolled her eyes and walked off. We waited 28 minutes for our food (again, the restaurant was NOT busy) and our waitress did not check on us once or come by to refill our drinks. Instead of over easy eggs and crispy bacon, we received over hard eggs with burnt bacon. When the waitress brought the food out, we asked for drink refills and the reply was, “Ketchup?!” I said, “No thank you, just refills please,” to which eyes were rolled again and said, “Do you want ketchup or not?” We said no and she walked off. After 5 more minutes of waiting and no refills, I got up and started to walk inside. The waitress spotted me and walked out to meet me and ask what I needed. I told her I wanted a refill and her manager. She brought the refill and I asked again for her manager. She stated she was the manager and wanted to know what I wanted. I told her exactly how unhappy we were with the food and the rude service. She immediately became argumentative. I tried to explain how we didn’t appreciate being interrupted while trying to order...so she interrupted me and turned to my boyfriend and asked him if she had interrupted him. While he was trying to reply, she kept cutting him off. Her “apology” was a joke, completely insincere. The meal was comped, however, that didn’t even begin to make up for the way we were treated. We won’t be back.

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